The Punjab government has launched the CM Complaint Cell under Chief Minister Maryam Nawaz, which aims to listen to and resolve public complaints. Through this program, citizens can directly communicate their problems to the government, and efforts are made to resolve them quickly. The Chief Minister herself supervises this cell so that every complaint can be resolved promptly and properly. So far, thousands of complaints have been resolved through this cell.
پنجاب حکومت نے وزیر اعلیٰ مریم نواز کی قیادت میں سی ایم کمپلینٹ سیل شروع کیا ہے۔ اس کا مقصد عوام کی شکایات سننا اور ان کا حل کرنا ہے۔ اس پروگرام کے ذریعے شہری اپنے مسائل براہ راست حکومت تک پہنچا سکتے ہیں، اور انہیں جلد حل کرنے کی کوشش کی جاتی ہے۔ وزیر اعلیٰ خود اس سیل کی نگرانی کرتے ہیں تاکہ ہر شکایت کو فوراً اور صحیح طریقے سے حل کیا جا سکے۔ اب تک ہزاروں شکایات کا حل کیا جا چکا ہے۔
Purpose of the CM Complaint Cell
The CM Complaint Cell aims to provide a platform to citizens where they can register complaints regarding public services and civic issues. The government is striving to improve the quality of life of residents and improve service delivery across Punjab by resolving these complaints quickly.
How to Register a Complaint
Citizens of Punjab can approach the government in two ways to register their complaints:
Through the call center:
You can register your complaint by calling 0800-02345 and speaking to a representative. This method is better for those who do not have internet access.
Through the web portal:
Registering a complaint online is a better method as it allows you to provide detailed information about your complaint. You can also attach supporting documents, photographs or other evidence with your complaint to strengthen your case.
Register a Complaint: https://crm.punjab.gov.pk/cmccpublic
Easy way to file a complaint online
Visit the CM Grievance Cell website:
Visit the CM Grievance Cell website and open the registration link.
Create an account:
Enter your CNIC (without the line), mobile number, email address and other details like name, gender, city, and address.
Create a password, which should be 8 characters long.
Verify with OTP:
Once you submit your information, you will receive an OTP (One Time Password) on your phone and email. Enter it within 3 minutes. If you do not receive the OTP, click on Resend OTP.
Login:
Enter your CNIC (without the line) as your username and the password you have created. Then solve the CAPTCHA and log in.
Register a new complaint:
Click on “Register a new complaint”.
Select the department and category that matches your complaint, for example, if it is a complaint about street lights, select “Local Government” and “Street Lights”.
Enter the details of your complaint. Be as detailed as possible.
If there is any photographic evidence or documents, attach them.
Submit the complaint:
After completing all the details, click Submit. Your complaint will be registered and you will receive a confirmation message.
Departments and Complaint Categories
The CM Complaint Cell portal covers a wide range of departments and categories to ensure your complaint reaches the right authority. Here are some key departments and their categories:
Complaint Categories
| Department | Issues |
|---|---|
| DC Office | Encroachment |
| Price control (e.g., overpricing of roti/naan) | |
| Property tax | |
| Illegal drug selling | |
| Kite flying issues | |
| Local Government (LGCD) | Sanitation services |
| Water supply issues | |
| Street lights | |
| Illegal construction | |
| Public parking | |
| Police | Complaints against police officials |
| Non-registration of FIR | |
| Investigation delays | |
| Health | Service delivery issues in hospitals |
| System improvements | |
| Feedback on healthcare services | |
| Education | Teacher behavior |
| School facilities | |
| Unfair treatment of students | |
| Other Departments | Service delivery |
| System improvements | |
| General complaints |
Tracking Your Complaint
Once your complaint is registered, you can check its status by visiting the portal. The system gives you updates on the progress of the complaint, such as what action the department has taken or what decision has been taken. This keeps you fully informed and everything is transparent.
Why Use the CM Complaint Cell?
Direct Monitoring by the Chief Minister:
The Chief Minister personally oversees the complaint resolution process, ensuring accountability and efficiency.
Quick Response:
Complaints are assigned to relevant departments on priority, leading to faster resolutions.
Transparency:
The online portal allows you to track your complaint’s status in real-time, ensuring you stay informed.
Public Participation:
This initiative encourages citizens to actively participate in improving civic services and holding authorities accountable.
Multiple Channels for Complaints:
Whether you prefer calling or using the web portal, the CM Complaint Cell offers flexibility to suit your needs.
Impact of the CM Complaint Cell
The public has responded very well since the launch of the CM Complaint Cell. So far, more than 83,000 complaints have been registered and more than 52,000 complaints have been resolved. This proves that the system is working and the government is serious about solving the problems of the people.
Conclusion
CM Complaint Cell is a convenient way through which citizens can convey their grievances to the government and help in social improvement. When you file a complaint, not only your personal problem is resolved but also the entire public services are improved. This initiative has been taken by the Punjab government for the welfare of the people and transparency. Help the government improve Punjab!
سی ایم کمپلینٹ سیل ایک آسان طریقہ ہے جس سے شہری اپنی شکایات حکومت تک پہنچا سکتے ہیں اور معاشرے کی بہتری میں مدد کر سکتے ہیں۔ جب آپ شکایت درج کرتے ہیں، تو نہ صرف آپ کا مسئلہ حل ہوتا ہے، بلکہ عوامی خدمات بھی بہتر ہوتی ہیں۔ یہ اقدام پنجاب حکومت نے عوام کی بھلاٖئی اور شفافیت کے لیے کیا ہے۔ حکومت کی مدد کریں اور پنجاب کو بہتر بنانے میں اپنا کردار ادا کریں!